You will get the answer you need intuitively and without needing to write a single word. You can also consult the Frequently Asked Questions and refine the search results by looking for any text you want in the FAQs.

Find the information you need in three simple steps:

Select your Panda Software solution.

Select the topic you want to consult.

Check the FAQS available.

Select your Panda Software solution.

Select your Panda Software solution and the system will guide you through the topics.

• A Panda Software solution is a set of products and services that Panda offers its clients.

• Some solutions include several products.

  In example, "BusinesSecure Antivirus" contains the "ClientShield", "FileSecure",etc. products.

  In this case the system will ask you which products you have installed so that the Interactive Troubleshooter adapts perfectly to your needs.

Select the topic you want to consult.

Then you need to select the topic that corresponds to your inquiry and the operation you need help with. Once you have done this click on the Search button.

• All of the information available is arranged according to the most frequent needs of our clients.

• Select the options that best adapt to the question you want to answer by choosing from the options available in 'I need' and 'I want'.

  For example if you need to 'Understand and operate the product' and want 'To install and use the product' you will find the help and solutions you need to install the product and configure it to function perfectly.

Check the FAQS available.

This step in the system offers you all of the FAQs that match your inquiry.

• You can refine these results by looking for a specific text in all the FAQs found. Bear the following tips in mind to get the most out of this search engine:

  • If you enter several words, the FAQs will be searched for any of these words.
  • If a certain word must appear in the FAQs, enter a '+' sign in front of the word without leaving any blank spaces.
  • If a certain word must NOT appear in the FAQs, enter a '-' sign.
  • To look for a phrase, enter the phrase between quotation marks.

• If you cannot find the answer you are looking for in the search results:

  • You can perform a new search using different options.
  • You can use our Knowledge Base and benefit from this powerful search engine to check all of the FAQs related to the Panda Software solution selected.

For more information about how to use the other services that help you to resolve your questions, click here.