Knowledge Base This service offers you a powerful search engine to help you find the answers to your questions.

This search engine allows you to enter one or several keywords in the same way as other Internet search engines.

Search the Knowledge Base in three simple steps:

Select your Panda Software solution.

Enter the keywords.

Check the FAQS available

Select your Panda Software solution.

First of all select your Panda Software solution to get the most accurate results.

• A Panda Software solution is a set of products and services that Panda offers its clients.
• Some solutions include several products.
  
  

  In example, "BusinesSecure Antivirus" contains the "ClientShield", "FileSecure", etc. products.

• The search results specify which products incorporated in a Panda Software solution the FAQs apply to.

Enter the keywords.

Enter the text you want to look for and click on the Search button.

• Bear the following tips in mind to get the most out of this search engine:

  • If you enter several words the FAQs will be searched for any of these words.
  • If a certain word must appear in the FAQs, enter a '+' sign in front of the word without leaving any blank spaces.
  • If a certain word must NOT appear in the FAQs, enter a '-' sign.
  • To look for a phrase, enter the phrase between quotation marks.

Check the FAQS available.

This step in the system offers you all of the FAQs that match your inquiry.

• You can refine these results by looking for a specific text in all the FAQs found. This tool works in the same ways as the general search engine and can be used as many times as necessary until you get just the information you need.
• If you cannot find the answer you are looking for, a new search of the Knowledge Base using different concepts will provide new options for resolving your question.
• If you still can't find the answer to your question after using the three help services or tools, the system will give you the option to contact our Tech Support service. Panda Software's team of specialized technicians will come up with an effective solution to your inquiry as quickly as possible.